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Sometimes it’s the simplest things that turn out to be most useful. For example, I think it’s common knowledge that you can set a personalised status message in Teams, which then can be used to compliment your presence status. However, did you know that you can also use the @Tag feature in your status message to provide alternate contacts? In fact you can provide more than one!

This feature is especially useful in a Front Line worker or Operational environment when staff have to take breaks or are not on their shift. Using Tags they can let colleagues know who is covering for them.

Check out the short demonstration below:

In the video I also show that it’s possible to mark a message as Important or Urgent. Again in some situations the ability to repeatedly keep notifying the recipient is extremely helpful.