Microsoft Business Voice (3 of 3): Auto Attendants and Call Queues

The first and second articles in this series covered the configuration of basic telephony and voice polices for end users. This post provides some guidance on how to get started with Microsoft Teams Auto Attendants (AA) and Call Queues (CQ).

I expect if you’ve taken the trouble to navigate to this page you probably understand the basic concepts but if you are new to the topic you can find the Microsoft documentation by clicking on AA and CQ.

In the video demonstration below I take you through an Auto Attendant configuration that showcases most of the features available at the time of creation. I then configure a couple of call queues, which can be dialed directly or accessed via the AA’s IVR menu.

Note: The Microsoft Teams stack evolves rapidly and new features are added all the time. I believe this video is a great starting point to get a fundamental understanding of how to set up these organisational or department level voice services. Just be sure to still check out the documentation so you are aware of any updates Microsoft Engineering may have introduced. Change is a universal constant!

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