Microsoft Teams 1:1 PSTN Recording



Microsoft Teams 1:1 PSTN (Public Switched Telephone Network) recording does what it says on the tin!

At the time of testing the recordings are placed in the user’s OneDrive “Recordings” folder as a MP4 file. As I mention in the video below this allows the recording to be easily shared, marked for retention or even be linked to a Power Automate flow.

This feature is is intended to support user initiated On Demand use cases, for Compliance recording Teams provides robust Policy Based Recording functionality.

Check out this 90 second video that shows 1:1 PSTN recording in action:

Note: 1:1 PSTN Recording is not on by default and has to be enabled via the Microsoft Teams PowerShell module. The command I used to enable recording for my demo tenant’s Global calling policy was:

Set-CsTeamsCallingPolicy -Identity Global -AllowCloudRecordingForCalls $True

Channel Enabled Microsoft Teams Call Queues



The ability to surface a Call Queue as a tab within a Channel adds new value to one of the main cornerstones of the Microsoft Teams Hub. For example, a Support Team can add their voice queue directly into a Channel within their Microsoft Team to provide a more collaborative agent experience.

I created this short video to provide an overview of this functionality. As you’ll see it’s really easy to configure from an admin perspective and the resulting “Call” tab automatically appears in the assigned Teams Channel.

Note: At the time of posting this functionality is very new, so be sure to refer to the Microsoft documentation to check for any changes in the agent experience and for new features that may be been added over time.

The Microsoft Call Queue feature article can be found here.